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Technical Customer Support Specialist - MobiLoud

About the Company

At MobiLoud, we simplify mobile app creation for businesses of any size by using their website or web app as a foundation, providing a seamless user experience on phones.

Our mission is to help customers save time, money, and effort while expanding their reach in a mobile-centric world.

We offer a turnkey solution that combines our platform with a dedicated service to simplify the entire mobile app creation process, from the initial build to store submission and ongoing updates.

Role: Technical Customer Support Specialist

We are looking for a customer-oriented Technical Customer Support Specialist to join our team. This role is perfect for someone who loves solving puzzles and helping people, and who has the technical skills to dig into website code to find the answers.

Your primary responsibility will be providing outstanding support to our clients. You’ll be their go-to technical expert, helping them troubleshoot issues with their WordPress or Shopify sites and ensuring their mobile apps run smoothly. You must be comfortable working independently to investigate problems and confident enough to get on a call with a customer to explain a solution.

What You’ll Be Doing

As the main point of contact for our clients, you will provide outstanding technical support, managing requests with empathy to ensure problems are resolved quickly. Your day-to-day will involve investigating and resolving technical issues related to WordPress and Shopify integrations, CSS conflicts, and basic script errors. This means you'll be expected to dig into a client's site to find the root cause.

You will also implement small code adjustments using HTML, CSS, and basic JavaScript to fix visual bugs or customize elements on client sites, improving their app’s appearance and functionality.

A key part of the role is communicating technical problems and solutions clearly to non-technical clients over email and occasional video calls. You'll also collaborate with our product and engineering teams to escalate complex issues, test new features, and confirm bug fixes.

Skills & Experience We’re Looking For

We are looking for someone with excellent native-level English communication skills, both written and verbal, who can explain technical ideas with clarity and patience.

You should have strong problem-solving abilities and a natural curiosity that drives you to solve tricky technical puzzles. Previous experience in a client-facing role, such as customer support or client services in a tech-related field, is essential.

You'll need solid web technology skills. This includes being comfortable navigating the admin areas of WordPress and Shopify, troubleshooting theme and app conflicts, and understanding their structures.

A good command of HTML and CSS is required, and you should be comfortable using browser developer tools to debug styling issues and write custom CSS. Familiarity with basic JavaScript or jQuery is also important, as you'll need to read, understand, and make minor adjustments to scripts.

Success in this role requires the ability to work independently. You should be able to manage your own time, prioritize tasks effectively, and take ownership of customer issues from start to finish without needing constant supervision.

Is This Role a Good Fit?

This role is a great fit if you genuinely enjoy helping people and get satisfaction from solving their technical problems.

You might be the person friends and family call when their website is broken. You should also be comfortable working in a fast-paced environment where you might juggle five to ten different client issues in a single day.

Contract Terms & Compensation

This is a full-time contract position requiring 40 hours per week. The role is fully remote with a flexible schedule, though some availability during the EST work day is required for team collaboration. The hourly rate is between $12-16, based on your experience.

This is a freelance opportunity with a consistent monthly retainer and offers opportunities for professional development and growth within the company.