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Technical Customer Support Specialist - MobiLoud

About MobiLoud

At MobiLoud, we simplify mobile app creation for businesses of any size by using their website or web app as a foundation, providing a seamless user experience on phones. Our mission is to help customers save time, money, and effort while expanding their reach in a mobile-centric world. We offer a turnkey solution, combining our platform with a service, in order to simplify the entire mobile app creation process, from initial build to store submission and ongoing app updates.

Role Overview

We are looking for a customer-oriented Technical Customer Support Specialist to join our team. The role is full-time, fully remote, with a flexible schedule but requires some time overlap with the EST work day for collaboration and occasional meetings. NOTE: This is a freelance/contract opportunity.

This role requires excellent communication skills, a keen eye for details, and the ability to manage multiple cases at once.

You will be responsible for providing general and technical support to our clients, as well as being involved in our app development process to deliver apps to clients as fast and efficiently as possible.

A background in agencies or web development or a company in the WordPress/Shopify space would be ideal. The ideal candidate has a good grasp of HTML & CSS and has no issues with making small visual changes to a client’s website.

Responsibilities

- Provide outstanding general and technical support to clients
- Manage support requests, provide updates, and ensure problems are resolved
- Collaborate with the team to address and escalate issues as needed
- Be involved in the app production process, including raising tickets for bugs and issues, checking on status with our team and testing apps to identify problems or confirm they’ve been fixed.
- Communicate effectively with customers to understand their problems and provide solution-

Ideal Candidate

- Excellent native-level English written and verbal communication skills
- Strong problem-solving abilities and critical thinking skills
- Experience in customer support, preferably in a tech-related field
- Good knowledge of HTML & CSS - you’re comfortable making small changes on a client site
- Familiarity with tools like Trello, Slack, and customer support platforms
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working in a fast-paced, dynamic environment
- Tech-savvy and able to learn new software quickly
- Experience in mobile app development or web development is a plus

What's in it for you?

- Be part of a small but fast-growing, bootstrapped, and profitable startup working to scale and serve hundreds of customers
- Work alongside our Product Manager, Customer Success Manager, and our founder
- Opportunity for growth and professional development within the company
- Make a real impact on the success of the company and its customers

Contract Terms

Full-time contract position (40 hours/week)
Remote work arrangement with minimal required overlap with EST
Hourly rate: $12-16/hr based on experience

Benefits & Perks

- Retainer with opportunities for growth within the company
- Professional development opportunities and continuous learning
- A supportive and inclusive work environment

Location & Work Environment

- This position is fully remote and primarily asynchronous, allowing you to work from anywhere
- Some availability in the Eastern Standard Time (EST) time zone is required for team meetings and collaboration
- We value work-life balance and strive to create a flexible and supportive work environment
If you're proactive, disciplined, highly productive, skilled with AI tools, and excited about building apps thousands use daily, we'd love to talk!